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ACC Privacy Policy Documents
Official Information Act Request – Social Rehabilitation Policies & Assessments
This document contains official policies and service pages related to social rehabilitation assessments, provider selection, communication with assessors, and various needs assessments. It includes details on assessment processes, service guidelines, and frameworks used in social rehabilitation. Download the file to access the complete information.
Client Choice of Providers – Social Rehabilitation
This document outlines ACC’s policies regarding the selection of service providers for medical, social rehabilitation, and vocational assessments. It also details client rights in choosing providers for treatment, home-based care, and counseling. Download to review the complete guidelines.
Understanding ACC Assessment Requests and Reasonable Requirements
This document is an Official Information Act (OIA) response from ACC regarding the policies, procedures, and criteria for determining when an assessment is required for cover or entitlement decisions. It also includes policies on reasonable requests, non-compliance, and entitlement decisions based on the Accident Compensation Act 2001.
Vocational Rehabilitation Policies – OIA Response
This document provides ACC’s policies on vocational rehabilitation, including eligibility criteria, recovery plans, and vocational independence. It also covers cessation of benefits, access to personal information, and claimant communication policies. Download to explore the full guidelines.
ACC Code of Conduct – OIA Response
This document outlines the ACC staff Code of Conduct, covering workplace behavior, integrity, conflict of interest, privacy, social media, and more. It includes key policies such as bullying and harassment, procurement, and health and safety. Download to review the full guidelines.
Training for Independence – Timeframes & Non-Attendance
This document outlines the timeframes and non-attendance policies for the Training for Independence (TI) services. It details supplier responsibilities, ACC timeframes, and procedures for handling missed appointments. Download to review compliance guidelines and reporting requirements.
Client Legislative Rights and Responsibilities
This document outlines the rights and responsibilities of clients when making claims with ACC. It includes privacy protections, cultural considerations, rehabilitation participation, and dispute resolution processes. Download to understand client entitlements and obligations.