Published: Mar 03 2025
Why ACC Must Implement Your Individual Rehabilitation Plan (IRP) and What Happens If They Don’t
An Individual Rehabilitation Plan (IRP) is a fundamental component of the Accident Compensation scheme, mandated by the Accident Compensation Act 2001. Despite being a clear legal obligation, ACC often overlooks or delays creating and implementing an IRP for claimants, which can significantly affect your recovery and entitlement to necessary support.
When Should ACC Implement an IRP?
Under the Accident Compensation Act, ACC is required to implement an IRP:
As soon as practicable after your claim for cover and entitlements has been accepted.
When rehabilitation services are identified as necessary to support your recovery or return to work.
When your injury or condition is likely to require ongoing management or multiple types of rehabilitation services.
In practice, this typically means that an IRP should be developed promptly after acceptance of your claim and continually updated to reflect changes in your circumstances or rehabilitation needs.
Why Is an IRP Essential?
An effective IRP is important because it
Clearly sets out agreed rehabilitation goals tailored specifically to your situation.
Identifies necessary treatments and support services, ensuring timely access to resources critical for your recovery.
Establishes clear timelines and expectations, making ACC accountable for delivering necessary services efficiently.
Empowers you by actively involving you in decision-making around your rehabilitation and recovery process.
Benefits of a Properly Implemented IRP
When ACC fulfills its obligation to create and implement your IRP, you benefit from:
Timely access to medical treatments and rehabilitation services.
Clear expectations and goals that help measure your progress and adjust services as needed.
A smoother, quicker return-to-work or return-to-independence journey.
Reduced stress and confusion, knowing exactly what support you will receive and when.
Common Pitfalls When ACC Doesn’t Implement an IRP
Failing to implement an IRP or delaying its creation can lead to significant issues:
Delays in treatment, prolonging your recovery and return-to-work.
Increased confusion and frustration due to lack of clarity about available support.
Missed entitlements and opportunities for rehabilitation, negatively impacting your long-term recovery.
Increased likelihood of disputes and dissatisfaction with ACC’s handling of your claim.
Holding ACC Accountable
If ACC fails to implement or delays your IRP:
Document all delays or issues clearly and promptly communicate these to ACC.
Request immediate action and remind ACC of their legal obligation under the Accident Compensation Act.
Make a Code of Claimant Rights Complaint if ACC does not respond or address your concerns adequately.
How ACC Advisor Subscribers Can Take Action
Subscribers have powerful tools at their disposal:
Medico-Legal Chatbot: Instantly articulate clear, effective requests and complaints regarding IRP delays or omissions.
Customized Guidance: Receive tailored advice to ensure ACC meets their obligations, maximizing your rehabilitation outcomes.
Ensuring ACC properly implements your IRP isn’t just about compliance; it’s crucial for your rehabilitation journey, recovery success, and overall well-being. ACC Advisor empowers you to advocate effectively for your rights and entitlements.