Introduction

At accadvisor.ai, we are committed to ensuring that our online platform is accessible to all users, including those with disabilities. We strive to adhere to the highest standards of accessibility and usability, in alignment with New Zealand’s legal requirements and international best practices. This policy outlines our commitment to providing an inclusive experience for all users, regardless of their abilities or subscription type.

1. Web Content Accessibility

• Compliance with WCAG 2.1: Our platform is designed to meet the Web Content Accessibility Guidelines (WCAG) 2.1, at a minimum Level AA compliance. This ensures that our content is accessible to a broad range of users with varying disabilities, including visual, auditory, cognitive, and motor impairments.
• Screen Reader Compatibility: accadvisor.ai is optimized for use with popular screen readers to ensure that users with visual impairments can navigate and interact with the platform effectively.
• Keyboard Navigation: Users who rely on keyboard navigation or alternative input methods can access all functionalities of the platform without the need for a mouse.
• Text Resizing and High Contrast Mode: We provide features that allow users to resize text and switch to high contrast mode, enhancing readability for users with low vision or other visual impairments.

2. Subscription and Payment Accessibility

• Clear and Simple Processes: The process for subscribing to our services, including the $4.99 one-day trial and the $49.99 monthly subscription, is designed to be straightforward and easy to understand. All subscription-related information is presented in plain language, avoiding jargon to ensure clarity.
• Accessible Payment Gateway: Payments are processed through Stripe, a payment gateway that complies with accessibility standards, ensuring that users with disabilities can complete transactions easily and securely.
• Assistance for Subscription Management: Users can manage their subscriptions, including cancellations, through an accessible user interface. Additionally, customer support is available to assist users who may require help with managing their subscriptions due to accessibility needs.

3. Support for Users with Disabilities

• Accessible Customer Support: Our customer support team is trained to assist users with disabilities. Support is available through multiple channels, including email and phone, ensuring that all users can access help when needed.
• Feedback Mechanism: We encourage users to provide feedback on their accessibility experience. Feedback can be submitted through an accessible form on our website or via email. We are committed to making continuous improvements based on user feedback.

4. Continuous Improvement

• Regular Accessibility Audits: We conduct regular audits of our platform to identify and address accessibility issues. This includes testing with a diverse group of users with different disabilities to ensure that our platform remains inclusive.
• Updates and Enhancements: As technology and accessibility standards evolve, we will continue to update our platform to incorporate new features and improvements that enhance accessibility.

5. Legal Compliance

• Compliance with New Zealand Laws: Our accessibility practices are in line with New Zealand’s Human Rights Act 1993 and the Accessibility Charter. We are committed to ensuring that our platform does not discriminate against users with disabilities.
• International Standards: In addition to complying with New Zealand laws, we align our accessibility efforts with international standards, including the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD).

6. User Responsibility

• Compatible Technology: To fully benefit from the accessibility features of accadvisor.ai, users are encouraged to use compatible browsers and assistive technologies that support modern web standards.

7. Contact Information

• Accessibility Inquiries: If you have any questions, concerns, or feedback regarding the accessibility of accadvisor.ai, please contact our accessibility support team at support@accadvisor.ai or use our interactive webform by clicking here

Conclusion

accadvisor.ai is dedicated to providing an accessible and inclusive experience for all users. We believe that everyone should have equal access to medico-legal advice and are committed to ensuring that our platform remains accessible to all.