Refund Policy for accadvisor.ai

  1. Overview

At accadvisor.ai, we strive to provide our users with reliable and valuable medico-legal advice tailored to assist with their ACC claims in New Zealand. We understand that circumstances may arise where you may need to request a refund. This policy outlines our approach to refunds for both our subscription options: the $4.99 one-day trial and the $49.99 monthly subscription.

  1. Subscription Types
  • One-Day Trial Subscription ($4.99): This provides 24 hours of access to accadvisor.ai services.
  • Monthly Subscription ($49.99): This provides 30 days of access to our services and will automatically renew each month unless cancelled.
  1. Refund Eligibility

One-Day Trial Subscription:

  • Due to the nature of the one-day trial, this subscription is non-refundable. By purchasing the one-day trial, you acknowledge that you have immediate access to our services, and therefore, a refund will not be issued.

Monthly Subscription:

  • Refund Requests Before Renewal: If you cancel your subscription before the renewal date, you will not be charged for the upcoming month. No refunds are provided for any unused portion of the current subscription period.
  • Refund Requests After Renewal: Refunds will not be issued after the renewal date for the current subscription period. If you wish to discontinue your subscription, you must cancel before the renewal date to avoid further charges.
  1. Cancellation Policy
  • One-Day Trial Subscription: There is no need to cancel as the subscription expires automatically after 24 hours.
  • Monthly Subscription: You may cancel your subscription at any time through your account settings on our website. Upon cancellation, you will retain access to our services until the end of the current billing cycle. No further charges will be made, and no refunds will be issued for the remaining days in your current subscription period.
  1. Payment Processing

All payments for accadvisor.ai subscriptions are processed securely via Stripe. Any issues related to payment processing, including disputes or chargebacks, should be addressed directly with Stripe in accordance with their terms of service.

  1. Contact Us

If you believe you have a unique situation that warrants a refund or if you have any questions about our refund policy, please contact our support team at support@accadvisor.ai. We will review your request and respond as promptly as possible.

  1. Policy Updates

This refund policy may be updated from time to time. We encourage you to review it regularly to stay informed of any changes.

Effective Date: 1st October 2024

This policy ensures clarity on refund eligibility and emphasizes the non-refundable nature of the trial subscription while providing clear guidelines for the monthly subscription.