Privacy Policy for accadvisor.ai

Effective Date: 1^st October 2024

At accadvisor.ai, we prioritize the privacy and security of our users’ personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our AI chatbot service, specifically designed to provide medico-legal advice for ACC claims in New Zealand. By subscribing to our services, you agree to the terms outlined in this policy.

1. Information We Collect

1.1 Personal Information 

When you subscribe to our service, we collect the following personal information:

• Name: To identify and personalize your experience.
• Email Address: To communicate with you, send subscription-related notifications, and manage your account.
• Payment Information: Collected by Stripe to process payments securely (e.g., credit/debit card details). We do not store your payment information.

1.2 Usage Data 

We collect information about how you interact with our AI chatbot and website, including:

• Log Data: IP address, browser type, operating system, and access times.
• Interaction Data: Chat history, queries made to the AI chatbot, and responses generated.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, manage sessions, and analyze site traffic. You can control cookie preferences through your browser settings.

2. How We Use Your Information

2.1 Service Provision 

We use your personal information to:

• Provide access to the AI chatbot and related medico-legal advice services.
• Process and manage your subscription, including automatic renewals and cancellations.

2.2 Communication 

We may use your email address to:

• Send you important updates, billing information, and service-related notifications.
• Respond to your inquiries or provide customer support.

2.3 Service Improvement 

Usage data is used to:

• Improve our AI chatbot’s accuracy and effectiveness in providing medico-legal advice.
• Enhance user experience by understanding user interactions and preferences.

2.4 Legal Obligations 

We may process your information to comply with legal requirements, respond to legal requests, or protect our rights and those of our users.

3. How We Protect Your Information

3.1 Data Security 

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits.

3.2 Payment Security 

All payments are processed securely through Stripe, a trusted third-party payment processor. We do not store your payment information on our servers. Stripe’s privacy policy governs the handling of your payment details.

3.3 Data Retention 

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You can request the deletion of your data at any time by contacting us.

4. Your Rights and Choices

4.1 Access and Correction 

You have the right to access and update your personal information. You can do this through your account settings or by contacting us directly.

4.2 Data Portability 

Upon request, we will provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.

4.3 Data Deletion 

You can request the deletion of your personal information by contacting us. Please note that some data may be retained to comply with legal obligations or for legitimate business purposes.

4.4 Opt-Out 

You can opt-out of receiving non-essential communications by following the unsubscribe link in our emails or adjusting your account settings.

5. Third-Party Services

5.1 Stripe 

Payments are processed through Stripe, which adheres to strict privacy and security standards. Please review Stripe’s Privacy Policy for more information on how your payment data is handled.

5.2 External Links 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and you will be notified via email or through the chatbot. Your continued use of our services after the changes take effect constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

• Email: support@accadvisor.ai
• Or Complete our online webform which can be found here