Privacy Policy - ACCAdvisor.ai

Effective Date: 16th January 2026

1. Our Commitment to Your Privacy

ACCAdvisor.ai supports people navigating injury, stress, financial pressure, and uncertainty in relation to ACC claims. We recognise that many of our users are in vulnerable situations, and we take the protection of your personal information seriously, respectfully, and ethically.

We are committed to handling personal information lawfully, fairly, securely, and transparently, in accordance with the New Zealand Privacy Act 2020.

2. How We Protect Your Information

2.1 Data Security

We implement industry-standard security safeguards to protect your personal information from unauthorised access, misuse, disclosure, alteration, or loss.

These measures include –

  • Encryption of sensitive data
  • Secure servers and hosting environments
  • Restricted internal access controls
  • Regular security monitoring and audits
  • Ongoing system updates and risk assessments

We understand that users may share highly sensitive personal information during stressful or vulnerable periods, and we treat this responsibility with care, discretion, and accountability.

2.2 Payment Security

All payments are processed securely through Stripe, a trusted third-party payment provider.

We do not store your credit or debit card details on our servers. Stripe handles payment information in accordance with its own strict privacy and security standards.

For more information, please review Stripe’s Privacy Policy:
https://stripe.com/privacy

2.3 Data Retention

We retain personal information only for as long as necessary to

  • Deliver our services
  • Meet legal and regulatory obligations
  • Resolve disputes or billing matters
  • Support legitimate business and operational purposes

If you request deletion of your personal information, we will act promptly and in good faith, unless we are legally required to retain certain data. Where retention is required, we will minimise stored information and explain the reason clearly.

3. Your Rights and Choices

You have important rights in relation to your personal information, and we aim to make exercising those rights simple, accessible, and respectful.

3.1 Access and Correction

You may request access to your personal information and ask us to correct or update any inaccurate, incomplete, or outdated data.

You can do this through your account settings or by contacting our support team.

3.2 Data Portability

Upon request, we will provide a copy of your personal information in a structured, commonly used, and machine-readable format, where reasonably practicable.

3.3 Data Deletion

You may request the deletion of your personal information at any time.

Some information may need to be retained to comply with legal or regulatory obligations. Where this applies, we will explain why and ensure retained data is limited to what is strictly necessary.

3.4 Communication Preferences and Opt-Out

You may opt-out of non-essential communications at any time by –

  • Using the unsubscribe link in emails
  • Adjusting your account communication preferences

We may still send essential service-related messages where required for account management, legal compliance, or service delivery.

4. Third-Party Services and External Links

4.1 Stripe

We use Stripe to process payments securely. Stripe’s handling of personal and payment information is governed by its own Privacy Policy and security standards.

We encourage users to review Stripe’s privacy practices independently.

4.2 External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of external services and recommend reviewing third-party policies before sharing personal information.

5. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or service changes.

If we make material updates –

  • We will publish the revised policy on our website
  • And, where appropriate, notify you via email or through our digital tool

Your continued use of our services after updates take effect will be treated as acceptance of the revised policy.

6. Contact Us

If you have questions, concerns, or requests relating to privacy or your personal information, we welcome you to contact us. We aim to respond promptly, respectfully, and in good faith, particularly where users are experiencing injury-related stress or hardship.

📧 Email: support@accadvisor.ai

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